Managing customer relations is the most important part of a small business. These are the happy customers who make your business grow, efficiency increases, and productivity multiplies. However, to keep your customer satisfied, it requires to maintain a proper and complete record of their enquiries, messages, chats, contact details, and financial matters. All these tasks are not that simple as the seem in the beginning. Here comes handy these 10 simple CRMs for small businesses free for 2025.
A CRM is a tool that helps you grow quickly. They ensure that customer information is processed quickly. Managing the data in a well-mannered way saves you time and energy that would otherwise be spent focusing on other important tasks of your business. Additionally, it cuts the business cost and helps your business flourish. Businesses that prefer privacy and security must check these offline CRM solutions.
10 Simple CRMs for Small Businesses
These tools help you keep your customer lists neat and tidy by organizing every name and detail. They also remind you when it is time to follow up with a call or an email, so you never miss an important conversation. All of your customer experience and the information lives together in one safe place, making it easy to find and use whenever you need it.
1. DejaOffice CRM
Small business owners often choose DejaOffice CRM because it shows customer names, phone numbers, and emails in a long, clear list. After you talk to someone, you can tap a button to type a few quick notes. Later, those notes will be included in that customer’s entry so you remember what you discussed.
Using DejaOffice on your phone or tablet lets you check tasks anywhere. Integration with calendars and email apps keeps every reminder and message in sync. Many people who need a free CRM for managing customer relationships find DejaOffice easy to learn and reliable every day. Additional features like task lists, contact grouping, and simple reporting help you see what is done and what still needs your attention.
Pros:
- Works great on mobile phones
- Keeps data on your device
- Syncs contacts and calendar well
- Pay one time, not monthly
Cons:
The free version lacks full customization
The interface takes time to learn
The setup process may be time-consuming
No live chat support for free users.
2. HubSpot CRM
Beginner teams often pick HubSpot CRM because it feels friendly from the very first click. A bright dashboard shows deals, tasks, and messages all on one screen. Customers get tracked as “leads”, and each time you add a note it stays linked to the right person.
People love that HubSpot is free for basic use, and they also offer cloud-based CRM subscriptions. Connecting it to your email and calendar means every conversation pops up right where you need it. Reports show how many deals you closed and how many are still open. Shops looking for the best CRM solutions for small businesses with no cost often start here because the setup takes only minutes.
Pros:
- The free plan has many tools
- Very easy to use
- Connects with many apps
- Grows well with businesses
Cons:
- Paid tools cost a lot
- Cannot change much for free
- Some tools are hard to learn
- Pay more if the list is big
3. Zoho CRM
Colorful menus in Zoho CRM make navigation fun. Whenever you add a new contact, a simple form asks for their name, phone, and email. Reminders appear when tasks are due, so you never miss a follow-up call.
Teams that already use Google apps find Zoho easy to link. After syncing, your contacts and calendar live together without extra steps. A built-in chart shows weekly sales at a glance. Shops hunting for best free CRMs for small businesses appreciate Zoho’s free tier and its helpful mobile app that works on Android and iOS devices.
Pros:
- The price is good for all
- Even small plans have automation
- Works well with Zoho apps
- Use on the phone too
Cons:
- AI tools need a top plan
- Not many custom fields
- The free plan has no apps
- The app can feel confusing
4. Bitrix24 CRM
Growing teams enjoy Bitrix24 CRM because it brings customer data, team chats, and tasks into a single dashboard. File sharing and group messaging keep everyone on the same page. Tasks can be assigned with a few taps, and teammates see notifications instantly.
Project boards show who is working on what next. Anyone can leave notes under a customer’s profile, so history never gets lost. Shops needing a top CRM for small business teams love how Bitrix24 fosters teamwork and keeps customer work in view for everyone.
Pros:
- Combining many tools together
- Free plan for big teams
- Can change many settings
- Chat and video are built in
Cons:
- Too many tools confuse users
- Hard to learn at first
- No strong help for free
- Phone app misses features
5. Freshsales by Freshworks
Small shops that use Freshsales see leads organized into colorful columns. Each lead card holds past messages, call logs, and notes. A quick click lets you send a follow-up email right away. If you are looking for a PC-based offline CRM, check out our list to find the perfect fit for your business.
Many owners link Freshsales with other Freshworks tools to keep customer data flowing across apps. Automatic lead scoring highlights which prospects need attention first. Groups that need an easy-to-use CRM for small businesses find Freshsales intuitive and powerful without adding clutter.
Pros:
- AI helps sort the best leads
- Email and calls are built-in
- Sales steps are shown in charts
- Dashboards can be changed
Cons:
- Many pricing choices confuse
- Not many apps connect
- Reports can feel too simple
- Help is not always fast
6. Agile CRM
Marketing, sales, and customer service teams all work in one place with Agile CRM. A calendar view shows calls and meetings for each day. Email campaigns go out automatically when you set them up once.
Gmail and Mailchimp integrations let you send and track messages without copying and pasting. Automation rules handle simple tasks for you, freeing up time to focus on customers. Teams that want a simple CRM system for startups and small businesses often choose Agile for its all-in-one simplicity.
Pros:
- All tools in one place
- Costs less for small teams
- Connects to social media
- Has fun sales games
Cons:
- Hard to change the system
- Design feels old-fashioned
- The help service is not steady
- Not built to grow big
7. Really Simple Systems CRM
Business owners new to CRMs find Really Simple Systems CRM immediately welcoming. Three main sections—contacts, sales, and tasks—sit right on the home page. Adding contacts takes only a few clicks, and tasks show up in a clear list.
Reminders pop up when work is due, and simple reporting shows progress over time. Owners trying the best free CRM tools for small businesses often stay because no training is needed, and help is just a click away.
Pros:
- Very easy to learn
- Keeps user data safe
- Dashboards can be edited
- Emails can be sent inside
Cons:
- Lacks high-level tools
- Reports are very basic
- No phone app available
- Few outside app links
8. Capsule CRM
Customer notes, emails, and files stick to each person’s profile in Capsule CRM. A sidebar shows your next task so you never lose track of what to do. There are better alternatives for this CRM that ensure privacy and security. Check out the list to expand your choices.
Google Workspace integration keeps all your emails and calendar events linked automatically. Capsule’s clean design helps teams focus on what matters most. Shops seeking a simple CRM system for startups and small businesses enjoy Capsule’s easy learning curve and helpful insights.
Pros:
- Very clean and simple look
- Can make many sales paths
- Automates simple tasks
- Secure mobile login system
Cons:
- Few marketing tool links
- No personal help manager
- The free version has no reports
- Only basic changes are allowed
9. Vtiger CRM
Small shops choose Vtiger CRM to keep customer details front and center. A reminder pops up so you remember to follow up on time. Dashboards show how many deals are moving forward each week.
Mobile apps let you check contacts, tasks, and pipelines on the go. People who are looking for top-rated free CRM software for small business owners pick Vtiger because of its feature set and clear, colorful reports.
Pros:
- Many tools in one
- Change parts to fit needs
- Use phone calls in CRM
- Track products and stock too
Cons:
- Feels hard to use
- Takes time to understand
- Does not link many apps
- Can run slow sometimes
10. Apptivo CRM
Many small business owners try Apptivo CRM for its flexible design. Tabs let you switch between contacts, projects, invoices, and service requests with ease. Are you looking for an offline CRM? There are a number of benefits of CRM without cloud and for offline business use.
Custom fields let you track what matters to your business. Team members can join and view the same data at once. Shops that search for simple CRMs for small business owners find Apptivo a reliable partner that grows alongside them.
Pros:
- Change almost everything easily
- Has tools for sending bills
- Helps with team territories
- The help desk is open all day
Cons:
- Too many features confuse
- Some parts feel too basic
- The free plan has fewer tools
- Setup can take some time
Comparison Table
| CRM Tool | Free Plan Available | Mobile App | Easy to Use | Customizable | App Integrations | Unique Feature |
| DejaOffice CRM | One-time payment | Yes | Very Easy | Medium | Many | Works offline and online |
| HubSpot CRM | Yes | Yes | Very Easy | Medium | Many | Strong free features for marketing and sales |
| Zoho CRM | Yes | Yes | Easy | Medium | Zoho ecosystem | Good automation even in lower tiers |
| Bitrix24 | Yes | Yes | Medium | High | Moderate | All-in-one suite with chat and project tools |
| Freshsales | Yes | Yes | Easy | Medium | Moderate | Built-in AI for lead scoring |
| Agile CRM | Yes | Yes | Medium | Low | Moderate | Combines CRM with marketing tools |
| Really Simple Systems | Yes | No | Very Easy | Low | Few | Designed specifically for very small businesses |
| Capsule CRM | Yes | Yes | Very Easy | Low | Few | Clean layout with clear sales paths |
| Vtiger CRM | Yes | Yes | Medium | High | Moderate | Combines CRM with inventory tracking |
| Apptivo CRM | Yes | Yes | Medium | Very High | Moderate | Highly customizable with billing and task features |
Conclusion
Today you can pick DejaOffice CRM to start your journey. DejaOffice keeps your customer details all in one spot. Because it is simple and free, you will feel ready to stay organized every day. After adding your first customer, you can set a reminder so you never forget to follow up. Then you will see how easy it is to keep notes neat and tidy with just a few taps.
Every CRM on this list can help your small business grow. Each tool makes calls, emails, and tasks feel simple and clear. When you log in, you will see exactly who to talk to and what to do next. Soon, your days will feel smoother. With customer details all in one place, you will have more time to help people and make your business strong.